Return and Refund Policy

Effective Date: May 9, 2026

1. Overview

Sanctuary of Vitality is owned and operated by SCHUBERT MARKET LLC ("Sanctuary of Vitality," "we," "us," or "our"). We stand behind the quality of the products we offer. This policy explains when and how returns, refunds, and cancellations are accepted for purchases made through https://sanctuaryofvitality.com.

Online Retailer Notice: Sanctuary of Vitality operates exclusively as an online retailer. We do not maintain a public retail storefront; our support team operates online during business hours listed below.

Service Region: Sanctuary of Vitality ships and accepts returns only within the Continental United States (the 48 contiguous states). We do not currently ship to or accept returns from Alaska, Hawaii, U.S. territories, P.O. boxes that cannot accept carrier delivery, APO/FPO addresses, or international destinations.

Order Cutoff: Orders placed before 2:00 PM MST on a business day are submitted for same-day processing. Orders placed after 2:00 PM MST, on weekends, or on U.S. public holidays are submitted for processing on the next business day. This cutoff directly affects cancellation eligibility (see Section 9).

Summary

  • Region: Continental United States only
  • Return window: 30 days from delivery
  • Damage/defect reporting: Must be reported within 7 days of delivery
  • Return eligibility: Returns accepted for defective, damaged, incorrect, and (non-defective) change-of-mind items meeting policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect
  • Restocking fee: 25% of the product price on approved non-defective/change-of-mind returns only; no restocking fee on defective, damaged, or incorrect items
  • Order cutoff: 2:00 PM MST, Monday–Friday

2. Contact Information

To start a return, cancel an order, or report damage, contact our online customer service team:

Working Hours: Monday to Friday, 9 AM to 5 PM MST

(excluding U.S. public holidays).
Order Cutoff Time: 2:00 PM MST on business days.
Inquiries received outside of business hours will be answered on the next business day.

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The original order was shipped to an address within the Continental United States
  • The item is returned within 30 days of the delivery date
  • Damaged, defective, or incorrect items are reported within 7 days of delivery
  • The item is unused, in its original condition, and includes all original packaging, accessories, and manuals
  • The item has not been installed, assembled, or modified (unless it arrived defective)

Used, installed, or assembled products cannot be returned unless they were defective on arrival.

4. Reporting Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos and/or video showing the damage, defect, or incorrect item
  • Photos of the outer packaging (if visibly damaged)
  • A brief description of the issue

Once reviewed and approved, we will provide return instructions and a prepaid return shipping label, or arrange a replacement at no additional cost to you.

5. Return Shipping and Fees

All returns must originate from and be shipped within the Continental United States.

Defective, damaged, or incorrect items: Sanctuary of Vitality covers all return shipping costs and provides a prepaid label. There is no restocking fee on these returns.

Non-defective / change-of-mind returns: The customer is responsible for return shipping costs, and a 25% restocking fee based on the product price will be deducted from the refund total. Exchanges for the same item do not incur a restocking fee.

All approved returns must be shipped within 7 days of return approval. If you send an item back without prior approval, we may not be able to process your refund or reimburse shipping costs.

6. Refunds and Replacements

  • Once your return is received and inspected, we will notify you of approval or rejection
  • Approved refunds are issued to the original payment method within 7 business days of approval
  • You may choose a replacement item instead of a refund where applicable
  • Original shipping charges (if any) are non-refundable unless the return is due to our error

7. Exchanges

We accept exchanges for both defective and non-defective products provided they meet the conditions in Section 3. Replacement items are dispatched once the original returned item is received and approved. Exchanges are only available for delivery within the Continental United States.

8. Non-Returnable Items

  • Items shipped to or returning from outside the Continental United States
  • Items reported damaged or defective more than 7 days after delivery
  • Items returned more than 30 days after delivery
  • Items damaged due to misuse, neglect, improper installation, or normal wear and tear
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products (e.g., personal care items) unless sealed and unused
  • Gift cards and downloadable digital items
  • Items missing original packaging, accessories, or manuals

9. Cancellations

  • Orders may be canceled free of charge only if the cancellation request is received within 24 hours of purchase AND before the 2:00 PM MST order cutoff on a business day, provided the order has not yet been processed or dispatched.
  • Orders placed after 2:00 PM MST, on weekends, or on U.S. public holidays may be canceled until 2:00 PM MST on the following business day, subject to processing status.
  • Once an order has been submitted for processing or has shipped, cancellations are no longer possible. You must follow the return process outlined in this policy.
  • To request a cancellation, contact us as soon as possible at support@sanctuaryofvitality.com with your order number.

10. Wellness & Health Disclaimer

Products sold by Sanctuary of Vitality — including cold plunges, infrared saunas, and massage chairs — are intended for general wellness and comfort only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Individual results may vary. Return eligibility is governed by the conditions in this policy and is not affected by individual wellness outcomes.

11. Legal Rights

This policy does not limit or affect any rights you may have under applicable U.S. federal or state consumer protection laws.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time. The "Effective Date" above will be revised when changes occur, and updates take effect immediately upon posting to the Website.

By purchasing from Sanctuary of Vitality, you agree to this Return and Refund Policy.

Sanctuary of Vitality
SCHUBERT MARKET LLC
support@sanctuaryofvitality.com
720-588-4401
6518 Village Rd, Parker, CO 80134, United States
Service Region: Continental U.S. only |

Working Hours:  Monday to Friday, 9 AM to 5 PM MS

Order Cutoff: 2:00 PM MST