Contact Us

Contact

How Can We Help?

Whether you have questions about a cold plunge, sauna, or massage chair, our team is ready to guide you toward the right fit.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@SanctuaryofVitality.com
Replies within 24 hours

Phone

720-588-4401
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take for large items like saunas and cold plunges?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can monitor your delivery in real time.

Is shipping really free on cold plunges, saunas, and massage chairs?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and every shipment includes full tracking.

What is your return policy on wellness equipment?

We want you to be completely satisfied with your purchase. If something is not the right fit, please reach out to our team within the return window outlined on our Returns page. We will walk you through the process and make it as smooth as possible.

Can I exchange my item for a different model or size?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Contact our support team with your order number and the item you would like instead, and we will let you know your options right away.

How do I choose between different cold plunge or sauna models?

Each product page includes detailed specifications such as dimensions, temperature ranges, and features to help you compare. If you are still unsure, our team is happy to discuss your space, goals, and preferences to recommend the best match for your home wellness setup.

Do your red light therapy panels require professional installation?

Most of our red light therapy panels are designed for simple at-home setup with included mounting hardware. Each listing specifies what is included and any electrical requirements. If you have questions about a specific model, feel free to reach out before ordering.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status & Tracking
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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our dedicated team personally answers every inquiry within one business day, often sooner.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Personal Guidance

Not sure which product fits your space or goals? We offer one-on-one guidance to help you decide.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from warehouse to your door.

Owned and operated by Sanctuary of Vitality